Timber by www.emsien3.com EMSIEN-3 Ltd
  • Reference Projects
With dozens of successful projects across the globe, we have decades of technical and business experience in telecommunications, networks and complex I.T. systems. We always work with stringent confidentiality agreements in place, so specific customer details have been omitted.

REVERSING CUSTOMER CHURN

Major South American Telco

ISSUE
Shortly after the launch of a new premium service, the company suffered double digit customer churn, with thousands leaving after signing up. With a multi-million dollar investment on the line and a tarnished brand name, they needed help, fast. The biggest problem was that even their expert team and hired consultancy firm had no idea what had happened….
SOLUTION
We rushed from the airport to the customer's site. After a thorough forensic investigation, we began our analysis, interviewed their technicians and key executives and put our software to work. We left no stone unturned, and after two weeks of intensive effort, we found the cause of the churn and presented a mitigation plan to the company which enabled them to turn the situation around.

INTEGRATING LEGACY NETWORKS

Australian Media Heavyweight

ISSUE
Introducing a new media delivery solution and pairing it with their existing infrastructure had thrown up big challenges. On a tight deadline, the company needed to deploy the new system quickly before losses mounted, but their internal I.T. team had reached a brick wall trying to solve the difficult contraption.
SOLUTION
During three days of intensive workshops and assessments we collected information about the existing networks and systems, interviewed the key team members and analysed the integration points with the new platform. One by one, we tackled each bottleneck and incompatibility and were able to fully re-design the entire integration architecture rapidly.

UNBLOCKING CONGESTED NETWORK

Central American Mobile Communications Provider

ISSUE
A congested network was causing major problems, with customers complaining of poor service, but the company was at a complete loss. There was no commercially available solution, and other technical teams had failed to find a breakthrough. With the threat of cancelled contracts, the company needed a rapid, effective solution, but how?
SOLUTION
Once we had analyzed their network, we began working with a range of partners to produce a bespoke solution. We designed a custom architecture which could delivery high volumes of media and data to subscribers. Today our solution is undergoing trials in a production network and has already produced stunning results, reducing congestion and freeing up bandwidth.

SMASHING DISTRIBUTED DENIAL OF SERVICE ATTACKS

European Fibre Network

ISSUE
Our client was really suffering from continuous cyber crime incidents. Distributed Denial of Service (dDoS) attacks were proving very effective even against their state of the art security systems. Each attack was costing a huge amount of time and effort to fix, and it seemed as if there was no way to prevent attacks. The problem seemed to be growing every day.
SOLUTION
The few commercial solutions on the market were very expensive, slow and ineffective, but thanks to our new software package combined with our unique know-how we were able to neutralize the attacks without sacrificing the performance of the customer’s network. The malicious traffic is discarded at the fringes of the trusted network and never penetrates into areas where cyber criminals can do any damage. Within days we had secured the company’s systems completely.

DESIGN SOLUTION FOR A NEW MULTICAST DISTRIBUTION NETWORK

UK Media Delivery Giant

ISSUE
The company’s old legacy network was too slow to deliver their new high band broadcasting and streaming services. They needed a massive upgrade to their infrastructure, but they needed so much bandwidth and raw power, the work was proving to be prohibitively expensive. They needed a more efficient way to distribute traffic, without breaking the bank.
SOLUTION
Our experts had already accumulated extensive expertise with multicast technology. In less than one month, we designed, prototyped, developed and tested a new next generation multicast delivery network. Robust, resilient and fast, it could carry real-time broadcast quality digital news and entertainment services at a fraction of the expected cost.

RACING AGAINST TIME – AGAINST ALL ODDS

Asian Networking & I.T. Services Corporate

ISSUE
Our customer needed to complete critical validation testing before they rolled out a new network. Their problem was an impossible deadline , and after a series of issues, they were already behind schedule. They were needed fast, expert help to get back on track.
SOLUTION
We selected our most experienced team and worked extra long hours on-site and remotely to complete the testing to the required standard. We managed to squeeze several months work into just fourteen intensive days. By the time we finished, the project was back on schedule and the client was delighted by the speed and efficiency of our response.